((Disclaimer...I want to start out this post saying Regional Yellow Pages Online is in now way affiliated with Yellowpages.com or yp.com))
Regional Yellow Pages Online...which is based out of Uniondale, New York...is accused of targeting small to medium sized companies...the complaints allege a sales rep with Regional Yellow Pages Online will call up an employee at the local business (typically the receptionist/office manager...etc.)...and will ask that person a series of 'yes and no' questions...i.e. Do you work at Stoneridge Animal Hospital? Yes or No?...Is the correct address on South Kelly in Edmond? Yes or No? Most of the answers will typically end in Yes. What the employee on the phone doesn't realize (or in some cases maybe they do)...is that the sales rep is recording their conversation all along.
A local business owner says he recently got a call from a sales rep with Regional Yellow Pages Online...the sales rep was trying to collect on an invoice for an online ad the owner never placed...the sales rep insisted it was the business' office manager who gave them the authorization to run the ad....he even claimed to have an audio recording of the conversation with the office manager where she gave her authorization for the business deal...
i.e...Sales Rep says: "So you authorize us to run an ad for Stoneridge Animal Hospital (or the company name) and bill you in the amount of X dollars".
Employee with Stoneridge answers: "Yes"....even though that "Yes" answer was meant for another question. Do I have you confused yet???:) Anyway...check out the complaints I found online...all similar in nature...
On it's website...the Better Business Bureau advises business owners to warn employees about such calls...to make sure that they understand the wishes of the business owner concerning renewal of any online listing. If you have an unresolved issue concerning an unauthorized invoice, file a formal complaint at: www.bbb.org as well as with your state Attorney General’s Office and FTC at: www.ftc.gov If the invoice was unauthorized, dispute it. You are under no obligation to pay it...especially since it's not in writing.
The company's Better Business Bureau report...
http://www.bbb.org/new-york-city/business-reviews/advertising-directory-and-guide/regional-yellow-pages-online-in-uniondale-ny-103949/
Rip off website highlighting complaint after complaint...
http://www.complaintsboard.com/complaints/regional-yellow-pages-online-c254007.html
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